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RETURNS
  • Are there any items which cannot be returned?

    Except for bathrobes, all items can be returned unconditionally within 14 days. Due to hygiene considerations for our customers, we simply cannot accept bathrobe returns.

  • Are there any costs involved in returning items?

    There are no extra costs involved in returning items. We will simply come and pick them up, free of charge. 

  • I have received a damaged or wrong product. What should I do?

    In case you have received a damaged or wrong item, please contact us on WhatsApp or by email (info@govivia.com) immediately. We will send you a replacement ASAP.

  • Can I return products without any particular reason?

    Of course you can. Except for bathrobes, you always have the option to return any items within 14 days, no questions asked!

  • What is your return policy?

    Our return policy is simple and free:

    Except for bathrobes, you always have the option to return any items within 14 days, no questions asked!
    To do so, just contact us on WhatsApp or by email (info@govivia.com).
    We will simply come and pick up the items, free of charge.
    You will be fully refunded.

    That’s it.

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