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SHIPPING
  • What shipping company do you use?

    Your order will be delivered to you by Aramex.

  • What will the shipping company require from me upon delivery?

    You’ll need to identify yourself with your ID or passport when receiving your order.

  • Do I need to pay custom tax?

    In principle not, since there generally are no taxes involved when shipping packages of this sort. However, in very rare instances, a GCC custom tax of 5% could be applied, in which case govivia.com doesn’t take any responsibly for the resulting fees.

  • My order is late and I’m still waiting. What should I do?

    In this case, please contact us on our Customer Support WhatsApp no. 0090 552 431 87 89 or by email info@govivia.com.

  • Which countries do you ship to?

    At the moment, we ship to 2 Gulf Countries (United Arab Emirates, Saudi Arabia).

  • Do you offer free shipping?

    Yes, we don’t charge any shipping fees for regular orders, no matter the total order amount.

    For COD orders (currently only available in the UAE), an additional 18 AED fee for local shipping and money collection applies. 

  • What is your delivery time?

    For products from our regular stock in Turkey, delivery will generally take 6-10 working days.

    For products stored at our Dubai warehouse, delivery will take 2-3 working days. These products are clearly labeled “Get in 3 Days” on our webshop.

    In case your order includes products from both our regular stock in Turkey and our Dubai warehouse, all items will be sent together, and as such, delivery will generally take 6-10 working days. I you wish to receive the products from our Dubai warehouse separately within 2-3 working days, please make a separate order specifically for these products.

  • When will I receive my order if it includes both regular products and products labeled “Get in 3 Days”?

    In case your order includes products from both our regular stock in Turkey and our warehouse in Dubai (labeled “Get in 3 Days”), all items will be sent together, and as such, delivery will generally take 6-10 working days.

    I you wish to receive products from our Dubai warehouse separately within 2-3 working days, please make a separate order specifically for these products.

  • What happens if I’m not home when my package is delivered?

    First of all, we’ll contact you immediately to inform you about the situation. There are 2 possibilities:

    For COD orders:

    In this case, the package will be sent back to our Dubai warehouse, after which it will be resent to the original address within 1-2 working days.

    For non-COD orders:

    In this case, the package will be dropped off at a local pick up point where you can collect it.

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